Privacy Policy
What we collect, why, and your rights — in plain language.
1. Who Is Responsible?
The person responsible for the protection of personal information is the management of Isolation à Rabais. You can reach them at any time at info@isolationarabais.com or 1 844 445-4610.
2. What Information Do We Collect?
- What you provide us: name, phone, email, project address and your calculator answers — through our online estimator, by phone, text or email.
- Under a contract: the information needed for the quote, the work, invoicing and, if you mandate us, your grant application (e.g., the electricity bill required by the programs).
- Technical data: anonymized traffic data and, only if you accept cookies, audience measurement.
3. For What Purposes?
- Calculating your estimate and answering your request;
- Planning and carrying out the work, producing your report and warranties;
- Following up on your file by phone, text or email — you can stop texts at any time by replying STOP;
- Submitting your grant application (e.g., LogisVert) if you ask us to;
- Meeting our legal and contractual obligations.
We do not use your information for any other purpose without your consent, and we never sell it.
4. Who Has Access?
Only the people on our team who need it to serve you. We use technology providers for site hosting, messaging and request management (notably Cloudflare); these providers process data on our behalf, under their own security measures. If you mandate us for a grant, the required information is sent to the program body (e.g., Hydro-Québec).
5. How Long Do We Keep It?
As long as needed for the purposes above, then as long as the law requires (notably for tax and warranty purposes — your work file supports your written warranty). It is then securely destroyed.
6. Cookies
A banner asks for your choice on your first visit: if you accept, we may enable audience measurement; if you refuse, no non-essential cookie is used. You can change your mind by clearing your browser's site data.
7. Your Rights
- Access the information we hold about you;
- Have it corrected if inaccurate;
- Withdraw your consent at any time;
- File a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
To exercise a right, write to us at info@isolationarabais.com — we reply within 30 days.
8. Security
Your information is transmitted encrypted (HTTPS) and stored in restricted-access systems. In the event of a confidentiality incident presenting a risk of serious harm, we will notify you as well as the Commission d'accès à l'information, as required by law.
Last updated: August 2026. Any significant change will be published on this page.